North Shore Psychotherapy Associates - The only journey is the journey within.
Frequently Asked Questions
What insurances do you accept?

We accept Medicaid, Medicare, Tricare, Icare, Anthem, WEA, United Health Care, Aetna, WPS, Trilogy, CCHP, Common Ground, Molina, Cenpatico, Humana, Health EOS, MHS, Multiplan, PHCS, EAPs, and many others. You can call our office manager at 414-962-6764 or check with your insurance company to find out if we are in your insurance network. 

What can I expect at my first session?

Your first session is primarily a time of assessment in order to help you identify your concerns and begin formulating a treatment plan to address those concerns. The office manager will also ask you to sign forms related to providing your consent for treatment and will make a copy of your insurance card.

What is mental health therapy?

A therapy session typically lasts 45-50 minutes and provides an opportunity for you to meet one-to-one with a masters-level or doctoral-level therapist. At the first session the therapist will gather information about what your concerns are and get to know you. You and your therapist will work together to determine what your goals are (i.e. I want to feel less anxious) and put together a plan to work toward those goals. 

What if I'm not sure I need therapy?

Our providers can meet with you to discus whatever challenges you might be facing to help you determine if therapy will be a good fit for you. Even if you have never had a mental health concern, you may find therapy useful in helping you feel less "stuck," finding ways to overcoming barriers to change, or getting a better understanding of yourself.

What is a psychological assessment?

A psychological assessment is different from therapy. During an assessment, the psychologist will gather information in a clinical interview, will administer selected psychological instruments, and gather information from collateral sources to answer the referral question. It may last several hours, and at the end a written report is provided to the referral source with diagnostic impressions and recommendations. Sometimes therapists, schools, physicians, or attorneys will request a psychological assessment to help with differential diagnosis and recommendations.

How will I know if my insurance will cover services at North Shore Psychotherapy Associates?

NSPA will call your insurance company and ask for benefits.  We ask that you do the same.  Please know your plan including your deductible, copay and coinsurance.
What if I do not want to use insurance?

We can provide you with fees for private pay, just call for details.

How do I get started?

Contact us at 414-962-6764 between the hours of 8:00 a.m. and 2:00 p.m. to speak with our office manager. Outside of those hours you can leave a message with the office manager or leave a message directly for the provider you wish to see.  Explain that you are interested in receiving services for yourself, spouse, or other family members.  You will be asked to provide some basic information.  If you have insurance you will be asked for information available on your insurance card.  

What is the difference between a Psychologist and a Psychiatrist?

A psychiatrist has a medical degree and primarily evaluates the need for medication.  A Psychologist typically has a doctoral degree in psychology (PhD or PsyD) and is trained to provide therapy and has specialized training to conduct psychological evaluations. Licensed psychologists, such as those at NSPA, are providers with a doctoral degree in psychology who are licensed by the state as psychologists.

What is an LPC?

LPC stands for Licensed Professional Counselor and indicates a master's level clinician or a clinical with a doctoral degree who is accruing hours toward full licensure as a psychologist.

How long does therapy last?

Therapy may be only a few sessions or may last a longer time if that is what you and your therapist determine is in your best interest. 

How does confidentiality work?

You can give permission for your provider to share information about you, but otherwise what you discuss is between you and your provider. You might choose to have your provider release information to another therapist, a doctor, a school, your insurance company, or your case manager or attorney. Exceptions include court-ordered services.
Outpatient Mental Health Clinic - North Shore Psychotherapy Associates
5555 N. Port Washington Road Suite #300
Glendale, WI 53217

Phone: (414) 962-6764
Fax referrals: (414) 962-6765
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